Customer Satisfaction | Astoria Custom Homes | Calgary Home Builders

Our Customers Say It Best

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Recently (Winter 2016/2017) we had major water problems in our backyard that was affecting our house.  My husband and I have completed many large renovation projects over our 20+ years in several of our homes as well as full builds with different builders. You could call us very hands on customers that expect a lot.  We went to several of our known contractors for estimates and help on our water issue. Astoria Homes stood out as the most knowledgable and genuine in our search.  We were optimistic but reserved.  Now that the work is done we would like to give a big pat on the back and THANK YOU to Astoria Homes! Never have we had any contractor that was so efficient, on time, hands on and took genuine pride in their work.  Every trades person that entered our property were the best of the best, even down to the contractor that put the final grass in.  The owner of Astoria (Jim) was constantly at our house checking things over and making sure things were going as planned.  When we had to leave unexpectedly for a week Jim would text us pictures of what was happening and check in with us to make sure we liked what was going on.  He was right on time and right on budget, there were no surprises.  We will never use another contractor other than Astoria Homes, thank you Jim!  It is so nice to see a Home builder that is genuine, knowledgeable and takes so much pride in the jobs he completes. Definitely a rarity!

Susan September 25, 2017

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We are very pleased with the design and quality of our Astoria home. Many aspects of Astoria built homes exceed normal building standards. The owner, Jim Stinson consulted us personally during several stages of our build. He is passionate, genuine, knowledgeable and very experienced. We felt like he was building our home to the high standards he would build his own home. When we had concerns or requested changes, Jim was attentive to our concerns and quick to remedy them.

Marie and Mike September 20, 2017

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Astoria Custom Homes are an Exceptional Builder! As a trade of theirs you can see how much pride they put in to each and every one of their homes. They are easy to work with and will always advocate for their customers. We would recommend them to anyone!

Elisha May 12, 2017

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We would like to thank Astoria Custom Homes for Delivering an Outstanding Product!

We have built several custom homes in the past, but our most recent custom project was the best experience we have ever had building a home. Jim and Lisa along with their entire team were excellent to deal with. From our initial dream and concept design through all phases of construction, nothing was overlooked. The Astoria team approach and attention to detail followed up with great customer service has been thoroughly professional. We highly recommend Astoria to anyone looking to build a beautiful, quality assured custom home.

Victoria and Don April 12, 2017

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Astoria Homes are very Professional, Trustworthy individuals, provide excellent customer service and are completely customer focused.

The entire team has treated our home as if it were their own and have gone above and beyond with every aspect this far. We are currently building our home in Watermark with Astoria Homes, and we couldn’t be more thrilled with professionalism and exceptional customer service that we have received from Danny Raposo, Jim and Lisa Stinson, and entire Astoria team. From our first meeting with Danny, he has been very prompt and courteous with our countless requests and emails and has continued to be extremely attentive to our needs. Danny has great attention to detail and continues to amaze us with his commitment to helping us build our dream home.

We are Exceptionally Happy with Astoria Homes as our Choice of Builder we would recommend them to anyone looking to build a Quality home with TOP notch customer service!!!

Sandy and Roberto April 11, 2017

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It's been well over a year since we moved into our custom, perfect, forever home and I still revel in how pleased I am each day waking up surrounded by such home quality.

Astoria Homes continues to amaze us with their commitment to customer service and satisfaction. Any questions are answered by Astoria representatives within 24 hours and always followed up on. Thank you again for such a wonderful home building experience and for your extended commitment to maintain that perfection. We continue to receive compliments on our home and I give all of the credit to Astoria Homes for building us a masterpiece

Lisa March 12, 2017

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Jim and Lisa, I just had to send you a quick note to tell you we LOVE LOVE LOVE our new home. You have a wonderful team that has made this a great experience.  Thank you so much.

Eric and Lynn September 20, 2016

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We had always dreamed about acreage living but were nervous. From our first meeting with Jim, we knew Astoria Custom was our acreage builder. We have learned so much from Jim about septic systems, roads, drainage, grades, country services and more.

Thank You Jim and Thank You Astoria Country Homes.

July 26, 2016

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We wanted to say THANK YOU ASTORIA! We Love our house and are so proud show it to our friends and family and to have it be a SAM AWARD Finalist!  How exciting!! Way to Go Astoria!

April 20, 2016

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From first meeting in your show home to the finishing of our house, everything has gone extremely well. The quality that you put into your homes is second to none. You can see the pride of your work in every aspect of our house. Every sub-trade that you use has just as much pride in their work as you do.

Jim, we were very impressed to see that you were on the job site regularly making sure things were done to YOUR satisfaction. Your attention to even the smallest of details was very impressive. We would recommend Astoria Custom Homes to anyone who is in the market for building a new LUXURY home.

November 7, 2015

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We just moved into our BEAUTIFUL NEW Watermark home and it is so much more than we dreamed it would be. We LOVE everything about it. It’s perfect! Please do not hesitate to use us for referrals.

November 7, 2015

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I wanted to send off a quick note this morning to send our appreciation to you and your team. I need you to know that dealing with every individual within the Astoria family has been a pleasure.

It’s clear to me as a client that you and your team are vested in ensuring each project (even one as small as ours) is produced with the highest level of professionalism and quality. Each individual within your team cares about your clients, and as a business owner it’s inspired me to increase my standards.

As you are aware, Stacey and I have built several times in the past, and we need to let you know that there is no one within the marketplace that conducts business or produces a product like Astoria. Your reputation within the industry is one of integrity and quality, and not only will we continue to build with Astoria with each new house we purchase, but we will go above and beyond to refer new prospects to you.

Thank you for putting together a team that is wonderful to deal with as yours, but more importantly thank you making our home building experience memorable and exciting.

September 20, 2015

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To the Astoria team. We have built 3 new homes and our experience with you was just great from start to finish.  We love how you captured our vision. We will most certainly build with Astoria Custom Homes again and again.

September 20, 2015

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We are absolutely overjoyed with our new Astoria Country Home!

As this is our first acreage, we had no idea what the differences were in building in the city vs the country. When Astoria says turn-key, they mean it as Jim, Astoria's owner was involved on site to review work and shared his enormous knowledge with us so we felt comfortable from the day we moved in. While several neighbors are having flooding, road and septic issues in our acreage community with all of the rain this season, we are not!

Thank You Jim and Thank You Astoria Country Homes!

Living in the Country is more than we ever dreamed it would be!

Darin and Sara July 8, 2015

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It has always been a dream of ours to one day build a home and the Astoria family made that a reality for us last year.

Having never built a home before, we were somewhat leery after listening to countless complaints from friends and family who built with other builders. From the moment we made the decision to build with Astoria Homes, we were treated with the utmost respect and care.

Everyone within the company takes pride in their product and goes above and beyond to ensure every detail is perfect. Jim's building experience shines through immediately and his suggestions on lighting to electrical outlets, carpet grain to tile placement spoke volumes to us. We knew we were in good hands.

Astoria builds home as if it were their dream home as well. I cannot express how happy and grateful we are for having chosen to build with Astoria Homes. Our family loves every square inch of our new home and thanks to Jim, Lisa and the entire Astoria team's commitment to true perfection - means we will forever stay that way!

Lisa, Bobby, Brock and Grace June 20, 2015

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It is with great enthusiasm that we write this letter of recommendation in support of Astoria Custom Homes. They are certainly outstanding professionals whose excellent work merits recognition.

We met with numerous builders before deciding on Astoria. I can honestly say that from our first meeting with Astoria we were thoroughly impressed with the quality of workmanship, professionalism and integrity.

Astoria exceeded the level of customer service/satisfaction we were expecting. I want to thank Astoria for your willingness to meet with us on many different occasions to either change or add to our home's detail.

On a personal note, Astoria made our home building experience a pleasurable one. Thank you for a job well done.

Brian and Cody May 26, 2015

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I just had to send a quick note to let you know how much we are enjoying building with you. Today we had an appointment with your designer Rochelle and selected all our tiles and flooring. Then we stopped by our new home and see the framing is almost done. We are so excited and everyone works so well together. We are so glad we chose Astoria!

September 20, 0201

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